From Open Sustainability
Activity: Continuous Improvement – Data Quality
Objective
The Continuous Improvement of Quality covers the ongoing quantitative analysis of the effectives of the sustainability programme. Measurement software provides valuable insight into quality issues in the existing environment. However, they measure only the symptoms and do not provide significant insight into the root cause of poor quality . Instead, the tool-based results need to be examined and root-cause analysis performed. Root cause analysis is the most creative phase of improving Sustainability issues and requires significant collaboration between the business and technology to re-engineer processes, recommend improvements to architecture and execute steps for issue prevention.
Major Deliverables
Tasks
Conduct Ongoing Quality Monitoring
Objective:
Investigation and other metric gathering will be used as the basis of root cause analysis. Profiling should be conducted periodically – at least monthly – and the results are stored in the metadata repository and published into a dashboard report for tracking over time. Quality Monitoring can also be "operationalised" as part of the integration process to detect Quality issues each time they pass through the system.
Input:
- Sustainability Governance Metrics
Output:
Associate Quality Issues with Root Causes
Objective:
Once issues are identified, representatives from the Sustainability Governance team should convene to assess plausible root causes for the problems that have been identified. These issues a tracked within a tool, with a historical view associated with the root causes of problems, how problems relate and their impact on the business in term of cost/value/risk.
Input:
Output:
- Identification of Root-Causes for Quality Issues
Execute Issue Prevention Process
Objective:
Identified issues are fed into the Issue Prevention process to assess the impact of correction and to determine whether the issue should be addressed or not. Issues should be addressed based on the cost/value/risk model that was defined earlier.
Input:
- Identification of Root-Causes for Quality Issues
- Governance Issue Tracking Process
- Governance Issue Prevention Process
Output:
- Recommended revisions and changes to those issues that lead to poor Quality
Core Supporting Assets
Yellow Flags
- Inability to associate quality issues with root causes
- Failure to reduce root cause issues - quality programme only involves fixing historical issues, not preventing them
Key Resource Requirements
